01Lifecycle
People & relationships
The full employee lifecycle, from the first-day welcome to a thoughtful goodbye. Payroll, benefits, comp and performance cycles, run with care and on time.
Open to new roles · Utah & remote
People Ops thatfeels personal.
I'm Brittany. I love working with people and building real relationships, and I build the systems behind a great employee experience. Six years at Chatbooks, four promotions, and a habit of turning messy processes into simple, human tools.
People Operations · Design · Automation
- Employee of the Year
- Rippling Certified
- Built with Claude Cowork
- Onboarding
- Payroll
- Benefits
- Rippling HRIS
- Comp & performance
- Engagement surveys
- Recognition
- Recruiting
- Automation
- Claude Cowork
- Events & on-sites
- Town Halls
What I bring
Warm with people. Sharp with systems.
02Results
Sales & service roots
Named Employee of the Year among 300+ agents for top sales and exemplary QA scores. I know how to listen, build trust and deliver results.
03Systems
Design & automation
Dashboards, workflows and AI-assisted tools that save hours and make HR feel effortless, like an onboarding dashboard that syncs itself every week.
04Culture
Creative by nature
Recognition campaigns, company on-sites and weekly Town Halls. I love making the moments that make people feel part of a team.
The journey
Six years. Four promotions. One story.
2012
Progrexion · May 2012 – Oct 2016
Customer Service Sales Representative
Learned the craft of listening, building trust and closing with care.
Employee of the Year · 300+ agents
2020
Chatbooks · Oct 2020 – Jan 2022
Customer Service Specialist
Joined Chatbooks part-time, supporting customers by email and phone while consistently exceeding productivity targets.
2022
Chatbooks · Jan 2022 – Nov 2026
Executive Assistant to the CEO & Executive Team
Partnered with the CEO on priorities and follow-through, supported nine executives and the co-founder, and produced the weekly company Town Hall.
2024
Chatbooks · Jan 2024 – Jul 2024
People Experience Coordinator
Moved into People Ops, owning the moments that shape how it feels to work here.
2024
Chatbooks · Jul 2024 – Sep 2025
People Ops Associate
Took on payroll, benefits and Rippling administration on a lean HR team.
2025
Chatbooks · Sep 2025 – Nov 2026
People Ops Generalist
Owned the full employee lifecycle, launched the 2026 engagement survey and led the move from Awardco to Nectar.
Four promotions in six years
2026 · Next chapter
Let's talk Next
Ready for what's next
My role was eliminated in a company restructure. I'm ready to bring people-first operations, and a builder's mindset, to a new team.
Selected work
Things I've built for the people I work with.
Programs, systems and moments, each one designed to make work feel a little more human.
Systems01
Recognition platform migration
Evaluated recognition vendors and led the company's migration from Awardco to Nectar, from planning through rollout.
- Vendor evaluation
- Change management
- Awardco → Nectar
Automation02
Onboarding effectiveness dashboard
Built a dashboard that pulls weekly check-ins from Notion automatically, so leaders can see how every new hire is doing without chasing updates.
- Notion
- Automated syncs
- Onboarding
Culture03
Six Weeks of Glory
Lead the company's annual Q4 employee recognition campaign: six weeks of celebrating the people who make the work happen.
- Recognition
- Campaign design
- Engagement
Listening04
2026 engagement survey
Designed and launched the company-wide engagement survey, turning employee feedback into something leaders could act on.
- Survey design
- Analysis
- Employee voice
Communication05
Weekly company Town Halls
Produced every weekly Town Hall end to end: built the deck, prepped the presenters and ran the tech.
- Deck design
- Executive comms
- Production
Experiences06
On-sites & company events
Planned company on-sites and events, including travel for employees flown in from across the country.
- Event planning
- Travel
- Logistics
Built with Claude Cowork
A builder in People Ops.
For the past year I've used Claude Cowork to build and run my own workflows, automating the busywork and designing tools that give me more time for the part I love most: people.
- AI-assisted workflows that save hours every week
- Dashboards and automations that keep leaders in the loop
- Clean, simple processes that feel personal to employees
Daily toolkit
- Claude
- Rippling
- Notion
- Slack
- Google Workspace
- Excel
- Zoom
- Nectar
- Awardco
Certifications
- SHRM-CP (in progress)
- Rippling Certified (HRIS)
- Google Workspace Certified
- Leyland AI course, Level 2 (2026)
Claude is a trademark of Anthropic. Shown as a tool Brittany uses; no endorsement implied.
Collegiate athlete, Cheer Captain
Dixie State University & Utah Valley University
About me
I'm a people person who loves a good system.
I love working with people and building real relationships. That's what got me named Employee of the Year in sales, and it's what pulled me into People Ops.
I'm happiest as part of a team that delivers. I bring the energy of a former cheer captain, the follow-through of an executive assistant, and a creative streak that shows up in everything from Town Hall decks to recognition campaigns.
Board Member
Women Tech Council
Mentoring young women through the SheTech program.
Board Registrar
Westlake Youth Football League
Ran league registration and built a handoff playbook to train my successor.
Kind words
From the people I've worked with.
Get in touch
Let's build a team people love.
Hiring for People Ops, HR or customer success? Call, text or send a note. I'd love to hear about your team.